Refund policy

Due to the nature of these items we do not issue refunds or cancellations after an order has been placed. ALL SALES ARE FINAL.

NON-DELIVERED ORDERS - Should a package be refused or returned to us unopened, the customer will be charged a restocking fee of 25% of the order amount and pay the shipping cost to and from when your refusal causes the order to be sent back to us.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at catscraftslimes@catscraft.com and send your item to: CatsCraft, 103 Nichecronk Rd, Unit #286 Dingmans Ferry PA 18328, United States.